Customer Service
We hope you have a positive experience with My Clear Essentials and our products. Please see the information below to assist you with any questions. If you are unable to find the information you would like please email sophie@myclearessentials.com.
Quality Assurance & Product Specifications
User Comments, Feedback, and Other Submissions
Ordering Policy
Please send your order through our secure online PayPal shopping cart. Unfortunately, we do not accept phone orders at this time. If you would like to speak to someone, please email sophie@myclearessentials.com, provide your phone number, the best time to reach you, and the reason for your call, and we will call you back just as soon as we are available.
Order Cancellation & Changes:
Your order is important to us and we will make every effort to process and ship your order as soon as possible. If you wish to cancel or change your order please email sophie@myclearessentials.com as soon as possible, and if your order has not been released for shipment we will cancel or change your order as per your request.
Out of Stock:
Occasionally, due to high demand we may not have your requested item in stock. We will notify you by email if an item cannot be immediately shipped and when the item is expected to ship. Charges for out-of-stock items will be credited back to you through PayPal.
Security Policy
Shopping on the My Clear Essentials LLC website is secure because we use PayPal – the faster, safer, easier way to pay.
Shipping Policy
We ship orders using USPS with delivery confirmation for standard delivery. We use FedEx or UPS for requested 2 day or overnight delivery services. Shipping rates are based upon a flat shipping rate and is calculated by your shipping zip code. During checkout your shipping and handling cost will be automatically calculated and displayed in your shopping cart.
Please allow 3 – 10 days for standard delivery.
At this time, we do not offer international shipping services. Please email sophie@myclearessentials.com for more information.
Shipment Confirmation:
Once your order is shipped, you will be sent an email confirmation with the shipment tracking number.
Shipping Packaging:
All orders are packaged in plain, padded mailing envelopes with only a shipping label, or in a USPS, FedEx, or UPS envelope or box.
Return Policy
We will gladly accept the return of product that has not been opened within 7 business days of delivery. Please do not lift the tab on the package until you choose to use the products. My Clear Essentials LLC products are used directly on the skin so we take care to ensure our products ship direct from our approved, quality processing facilities to our valued customers and that product is never handled outside of our processing facilities. Please ensure you wish to keep the product before you lift the tab on the package and handle the products.
Shipping and handling charges are non-refundable.
To return product:
Please contact sophie@myclearessentials.com for a return authorization number and note the reason for return – your comments are important to us.
Please use the original shipping packaging or your choice of protective shipping packaging (a padded envelope or box), enclose a copy of your order, and address the package to:
My Clear Essentials LLC
Attn: Customer Service, RA#...
2828 Chowen Ave S
Minneapolis, MN 55416
Please choose a return shipping method with confirmation of delivery as we are not responsible for lost packages.
Refunds:
We will refund the product price within 10 business days of receiving and inspecting the return. Shipping and handling charges are non-refundable.
Errors or Damaged Product:
In the unlikely event that you receive damaged or incorrect product please email sophie@myclearessentials.com within 10 business days so we may work with you to resolve the situation quickly.
Quality Assurance & Product Specifications
All My Clear Essentials LLC products are designed and manufactured with quality processing and medical safe materials for use on the skin; a thermoplastic polyurethane exterior with skin sensitive adhesive and a non-toxic liquid. Please discontinue use if any signs of skin irritation occur.
Privacy Policy
My Clear Essentials LLC is committed to respecting and protecting the privacy rights of online visitors to our website. My Clear Essentials LLC recognizes the importance of protecting information received about you. While visiting the My Clear Essentials LLC website we may ask you to provide your contact and personal information for customer service purposes. If you choose to provide us with your contact information it will permit us to make your use of our website and products a positive experience. My Clear Essentials LLC may track the domains from which this site is visited and use that data to analyze trends and statistics for our own business purposes. Unless otherwise required by law My Clear Essentials LLC does not disclose any personal information to 3rd parties.
Terms of Use
By using My Clear Essentials LLC's website, you acknowledge acceptance of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use the My Clear Essentials LLC’s website.
Inaccuracy Disclaimer
There may be information on My Clear Essentials LLC's website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, events, links, press, or news. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Indemnification
You agree to defend, indemnify and hold My Clear Essentials LLC harmless from and against any and all claims, damages, costs, and expenses including attorneys’ fees, arising from or related to your use of our website.
Trademarks
My Clear Essentials, NippleSmoothers, and FootSoothers are trademarks, service marks, and/or trade names of My Clear Essentials LLC. All other trademarks, service marks, and trade names contained in our website are the properties of the respective owners. My Clear Essentials LLC disclaims any proprietary interest in trademarks, service marks, and trade names other than its own. No use of any marks on the website may be made without the prior written authorization of My Clear Essentials LLC.
Communication
You agree that My Clear Essentials LLC may send electronic mail to you for the purpose of advising you of changes or additions to our website, about any My Clear Essentials LLC products or services, or for other purposes My Clear Essentials LLC deems appropriate. We will not share your information with any 3rd parties.
User Comments, Feedback, and Other Submissions
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to My Clear Essentials LLC shall constitute an agreement to My Clear Essentials LLC to use the comments, feedback, suggestions, ideas, and other submissions disclosed without request, restrictions, or payment for any comments, feedback, suggestions, ideas, and other submissions disclosed to My Clear Essentials LLC.
Retailer and Media Inquiries
Please contact My Clear Essentials by emailing sophie@myclearessentials.com.
If you have any questions that this page did not address, please email sophie@myclearessentials.com.
